Privacy Policy Flagship Bike
This is Flagship Bike’s privacy policy. This document explains how we handle your personal data. We always act with the utmost care and comply with the requirements set out in the General Data Protection Regulation (AVG).
Controller for the processing of your personal data
Flagship Bike is registered with the Chamber of Commerce under the number 94953767 and is located at Leliegracht 50D (1015 DH) in Amsterdam.
Processing of your personal data
The personal data processed by us have the following purposes:
- To contact you about the products you ordered, or to answer your questions:
- To schedule/change a reservation:
- To process payments:
- To direct our partners in relation to the performance of a service:
- To fulfill our legal obligations (e.g., to the Tax Office):
- To send newsletters:
- To inform you of new products, services, or other facts:
- To maintain, secure, and improve our website and other technical environments (e.g., our servers):
- To develop new services and products.
What personal data do we process?
We process the following types of personal data, depending on the purpose:
- General communication: Name, (e-mail) address, telephone number:
- Other personal data provided by you, for example, when asking questions by phone or e-mail.
Basis of processing
The AVG only allows the processing of personal data if there is a legal basis for it. We base this on the following:
- Execution of an agreement – for example, if you book a bike tour with us.
- Obtained consent – for example, to send you a newsletter (see also the cookie statement).
- Legitimate interest – for example, to communicate changes in our services to you, or to improve our website.
Retention periods
We keep your personal data securely for as long as necessary for the purpose we need it, or as required by law. Afterward, the data will be destroyed or anonymized.
Processing by third parties
Flagship Bike provides personal data to third parties only when strictly necessary for the performance of a service you have purchased and to comply with laws and regulations. We do not sell personal data. When third parties share personal data on our behalf (so-called processing agreements), we enter into agreements to ensure the careful and secure processing of your data.
Processing outside the EU/EEA
All personal data processed by Flagship Bike are handled within the EU.
Security of your personal data
Flagship Bike protects your personal information seriously and has taken applicable technical and organizational measures to ensure a level of security appropriate to the risk. These include strict access requirements and authentication to use our systems, encryption of exchanges, and extensive monitoring.
Automated decision-making
We do not use automated decision-making.
Your rights
Because you share your personal data with us, you have the following rights:
- Right to access your personal data:
- Right to rectification and completion if the data is incorrect or incomplete:
- Right to data erasure if you want us to stop processing:
- Right to restrict the processing of your personal data:
- Right to object to the processing of your personal data:
- Right to data transferability.
If you wish to exercise any of these rights, please email info@flagshipbiketours.com. Flagship Bike will process your request as soon as possible, but at the latest within 4 weeks.
Changes to the Privacy Policy
Flagship Bike may modify this privacy policy at any time. The website displays the most recent version. Please check the website regularly for updates. If our new privacy policy impacts how we process your personal information, we will inform you by e-mail.
28-03-2023